FAQ
• can I visit your workshop?
yes, our workshop is available to visit by appointment, please refer to mimpisudahusai@gmail.com for availability
• do you ship internationally?
yes, we do ship worldwide
• what shipping methods do you use?
for local orders, we ship via Gojek & Pos Indonesia
for international orders, we ship via regular mail service & EMS
• how much does shipping cost?
when you have filled an order form, you will have been asked to put down your order details as well as your address. we will then make you a quote based on the destination and the approximate weight of the package
• what is your exchange, refund, or return policy?
we always make sure that the papers we’ve sent out is in accordance with our standards (i.e. surface quality) as well as the discussed preferences with each customised orders
(i.e. thickness, colour, and size). please note that due to the nature of our handmade process, all of our papers are slightly unpredictable in texture and colouring, these elements are not liable to be exchanged, refunded, or returned
• how long will it take to receive my order?
production:
standard papers, paper packs, and sample packs are usually
ready-stocked. for custom orders, it usually takes as long as 7-28 working days in production; again subject to the quantity and intricateness of each request, as well as our current production queue
delivery:
we ship on Tuesdays and Fridays -
for deliveries around Tangerang and Jakarta areas, we allow the option to use Gojek which will take about 1-3 hours to arrive. all local and international deliveries will be dispatched via Pos Indonesia. local orders take about 2-3 working days to arrive after completion of production, while international orders will take about 5-14 working days
• what other services do you provide alongside your paper?
we offer finishing services (letterpress, screen print, digital print, foil, emboss, and deboss) as well as graphic design services. please write us an email at mimpisudahusai@gmail.com for any enquiry regarding this
• which payment methods do you accept?
for international orders, we receive payment via PayPal
for local orders, we receive payment via bank transfer
• do you have any stockists?
not at the current moment
• how do i reach you for any interview enquiries?
we love doing interviews of any sort, please email us at mimpisudahusai@gmail.com under the subject of "press"
CONTACT
bsd bukit golf m no. 2 tangerang selatan 15310
indonesia
business hours
monday - friday
9 am - 6 pm
IG. misupaper